FASTEST, MOST ACCURATE, HIGHEST ROI

Automatic Speech Recognition for Contact Center Solutions

Transcribe 100% of contact center calls with unprecedented speed, accuracy, and efficiency with Voci, the only ASR engine built specifically for enterprise contact center solutions.

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Trusted by

Voci + the Scale of the Contact Center =

3 seconds

to transcribe 1 hour of audio

1B+ hours

of audio transcribed

30+

language models globally

Open API

compatible with any stack

Wave Goodbye to Ridiculous Infrastructure Costs.
Say Hello to Data-rich Transcripts for 100% of Calls.

Voci offers the most efficient transcription in existence, meaning you can transcribe 100% of contact center calls well within budget, and enjoy industry-leading speed and accuracy with real-time, feature-rich transcripts.

If You Need Accurate, Smart, Secure Transcripts For Your Solution, Here are 5 Reasons Voci is For You:

1. Wherever your audio is, Voci plugs straight in: real-time or post-call

Compatible with virtually any tech stack, Voci has real-time and post-call native integrations with many telephony providers, including Amazon Marketplace, Amazon Connect, and Five9, as well as an open, flexible API for custom integrations.

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2. Be it thousands or millions of audio hours, Voci provides the most efficient transcription in existence

Voci harnesses modern technology to offer the most efficient transcription in existence - consistently 5 to 10 times more efficient than other providers - resulting in a huge reduction in hardware needs, datacenter space, and cost of operations.

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3. Tuned for the contact center, Voci offers industry-leading transcription accuracy

Even in the loud buzz of a contact center, Voci’s ASR engine offers industry-leading transcription accuracy out-of-the-box, and unlike other providers can be further tuned with custom language models to meet whatever your application requires.

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4. No more ‘dumb’ transcripts: Voci effortlessly includes all the metadata & privacy you could wish for

With over 30 language models, Voci’s transcription enrichment features include natural punctuation and number formatting, PCI & customizable redaction, custom vocabulary, diarization, acoustic-based emotion and sentiment analysis, and much more.

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5. Voci’s unique pricing structure guarantees the highest ROI of any provider

Unlike other providers, Voci offers a fixed price unlimited usage package. Combined with the efficiency of Voci’s ASR engine, this guarantees the lowest total cost of ownership and highest return on your investment of any provider.

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