Voci’s V-Spark Voice Analytics™ is an all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies. It automatically transcribes audio into searchable text, then organizes and archives the data to be searched and analyzed for compliance, customer insights, and agent performance. V-Spark is fast, easy to use, and enables you to examine your data from every angle.
Find out more about how V-Spark enables you to...
- Make well-informed strategic decisions using evidence-based insights about products, process, and services using 100% of your voice data
- Identify important business drivers and root cause with automatic discovery of trending topics
- Evaluate agent performance to ensure compliance, reduce average handling time, and improve first call resolution