August 1, 2017

Titled “The Future of the Contact Center Can Be Heard,” the latest edition of SOCAP’s CRM Magazine (Summer 2017 Edition) features an article detailing the evolution of Voice of...Continue reading

June 13, 2017

Voci Technologies has long been known as the market leader in voice recognition technology. From its beginnings at Carnegie Mellon University more than ten years ago, Voci has taken the technology...Continue reading

May 22, 2017

After several months of integration work, Genesys announced the integration of Voci Technologies’ V-Spark speech analytics App within PureCloud at their CX17 Conference in Indianapolis, IN,...Continue reading

May 1, 2017

For anyone attending the Clarabridge C3 conference, one thing was clear. If a company wants to hear and understand the voice of the customer (VOC), they should capture and analyze the actual voice...Continue reading

April 10, 2017

The University of Pittsburgh announced today that Voci Technologies Board Member Rob Rutenbar has been named the Senior Vice Chancellor for Research. Rutenbar will lead the University’s...Continue reading

January 10, 2017

With record revenue and growth in 2016, Voci Technologies forges ahead, building out its workforce with the hiring of key talent. Kicking the year off with an expanded team, Voci is poised to...Continue reading